Terms of service

OVERVIEW

Welcome to Stitch and Spiral. Throughout the site, the terms “we”, “us” and “our” refer to Stitch and Spiral. Stitch and Spiral operates this website and online store, including all related information, content, products and services available to you through this website.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein, including our Refund Policy and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are at least 18 years old or are using the site with the permission of a parent or guardian.

You agree not to use our products or services for any unlawful or unauthorised purpose or violate any applicable laws while using the Service.

You must not transmit any viruses, malicious code, or harmful software.

A breach of any of these Terms may result in immediate termination of your access to the Services.

SECTION 2 - PRODUCTS

As all items are handmade, slight variations in colour, sizing, shape, or finish may occur. We make every effort to display products and colours accurately, but we cannot guarantee that your device’s display will reflect the exact appearance of the item.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 - ORDERS

By placing an order, you are making an offer to purchase a product from Stitch and Spiral. We reserve the right to refuse or cancel any order at our discretion.

Orders are only accepted once payment has been successfully processed.

Please ensure all billing, shipping, and contact information provided is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect customer information.

Custom or made-to-order items may not be cancelled once work has begun.

SECTION 4 - PRICING & PAYMENT

All prices are listed in GBP (£).

Prices may change without notice. Shipping costs and any applicable taxes will be shown at checkout before payment is completed.

You agree to provide current, complete and accurate purchase and payment information for all orders placed through our website.

SECTION 5 - SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by postal services, customs processing, strikes, weather conditions, or other circumstances outside of our control.

Once an order has been dispatched, responsibility for the parcel passes to the customer.

If your parcel is lost or significantly delayed, please contact us and we will do our best to assist.

SECTION 6 - RETURNS & REFUNDS

Returns and refunds are handled in accordance with our Refund Policy.

We do not accept returns or refunds for change of mind, personal preference, or items the customer simply no longer wants.

Custom, personalised, and made-to-order items are non-refundable unless faulty.

Please read our Refund Policy carefully before purchasing.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including photographs, logos, product names, graphics, text, branding, and designs, belongs to Stitch and Spiral unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

Use of third-party websites is entirely at your own risk.

SECTION 9 - PRIVACY

Any personal information submitted through the website is handled in accordance with our Privacy Policy.

By using this website, you agree to the collection and use of information as described in our Privacy Policy.

SECTION 10 - FEEDBACK & USER CONTENT

If you send us reviews, comments, suggestions, photos, or other content, you grant us permission to use, share, repost, or display that content for marketing or business purposes unless otherwise agreed.

You are responsible for ensuring any content you provide does not infringe on the rights of others.

SECTION 11 - ERRORS & INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, or availability.

We reserve the right to correct any errors and to cancel or refuse orders affected by incorrect information.

SECTION 12 - PROHIBITED USES

You may not use this website:

For unlawful purposes
To violate any laws or regulations
To infringe upon intellectual property rights
To spread malware or harmful code
To harass, abuse, threaten, or discriminate against others
To attempt to gain unauthorised access to the website or servers

We reserve the right to terminate access to the Service for violations of these Terms.

SECTION 13 - DISCLAIMER OF LIABILITY

All products and services are provided “as is” and “as available” without warranties of any kind unless otherwise required by law.

To the fullest extent permitted by law, Stitch and Spiral shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where it would be unlawful to do so under UK consumer law.